Getting in touch
Report something
Section titled “Report something”The Report something button, at the foot of the sidebar in the app. Pick the topic — a problem, billing, an idea, something else — and describe it. The reply comes by email, to your account’s address.
For a problem, say what you were doing, what you expected, what happened, and the approximate time.
Email us
Section titled “Email us”For a billing question, a refund request, or anything you would rather handle by email. Write from your account’s address.
Discord
Section titled “Discord”For usage questions, feedback, and seeing what others do with ClipHeat.
Service status
Section titled “Service status”Service status, at the foot of the sidebar. Check it first when something fails: if a service has an incident, you will see it here.
What helps us answer quickly
Section titled “What helps us answer quickly”- The generation’s identifier — it is in the address of its tracking screen.
- The approximate time of the problem.
- The source link, if there is one.
- The message shown on screen, word for word if possible.
Never send your password or an API key: we will never ask for them.
Answers come from these pages only. If they do not cover it, you will be told.