Frequently asked questions
Billing
Section titled “Billing”Am I charged per clip or per video?
Section titled “Am I charged per clip or per video?”Per minute of submitted video: one credit is worth one minute. The number of clips produced does not change the amount. See Credits.
If I edit a clip, does it cost me anything?
Section titled “If I edit a clip, does it cost me anything?”No. Bounds, subtitles, hook, reframing, silences, downloads, publishing: a video is billed once. On Free, a generation can be edited three times.
Do unused credits carry over?
Section titled “Do unused credits carry over?”No: whatever is unused at the end of a period is lost. However, a balance that ends a period below zero is deducted from the next one. See Credits.
My balance is zero and I have just signed up.
Section titled “My balance is zero and I have just signed up.”Your email address is probably not confirmed: free credits are only granted after confirmation. A banner at the top of the screen offers to send the link again.
Do I need a card to try it?
Section titled “Do I need a card to try it?”No.
Where can I see the prices?
Section titled “Where can I see the prices?”On the pricing page.
Sources
Section titled “Sources”Which platforms are accepted?
Section titled “Which platforms are accepted?”YouTube, Twitch, Kick, Rumble, Vimeo, Dailymotion and Odysee by link, a file shared on Google Drive or Dropbox, and any video file uploaded from your computer. See Accepted sources.
A private or unlisted video?
Section titled “A private or unlisted video?”Unlisted: yes. Private, deleted, members-only or age-restricted: no.
What is the maximum file size?
Section titled “What is the maximum file size?”16 GB.
Is my file uploaded before I accept the price?
Section titled “Is my file uploaded before I accept the price?”No. Your browser reads its duration, the price appears, and the upload only happens after you agree.
Results
Section titled “Results”How many clips will I get?
Section titled “How many clips will I get?”As many good moments as the analysis finds, within your plan’s limit: 2 per video on Free, 5 on Creator, no cap on Studio.
Why is the rewatch curve not showing?
Section titled “Why is the rewatch curve not showing?”It only exists on YouTube, and only for videos with enough views. Elsewhere, the analysis relies on the transcript. See The curve.
Can the subtitles be translated?
Section titled “Can the subtitles be translated?”No. ClipHeat transcribes what is said, in the spoken language.
Can I fix a word in the subtitles?
Section titled “Can I fix a word in the subtitles?”Yes. In the editor, Subtitles tool: click the word to fix it.
Can I change the reframing afterwards?
Section titled “Can I change the reframing afterwards?”Yes, clip by clip, in the editor, free of charge.
Retention
Section titled “Retention”How long do my clips stay?
Section titled “How long do my clips stay?”Seven days, then they are deleted along with their sources. Download what you want to keep. See Retention.
How long does a share link last?
Section titled “How long does a share link last?”One hour.
Publishing
Section titled “Publishing”Which plans can publish?
Section titled “Which plans can publish?”Creator (one connected social account) and Studio (three accounts). Free does not publish: you download your clips and post them yourself.
Can a post be cancelled from ClipHeat?
Section titled “Can a post be cancelled from ClipHeat?”A scheduled post, yes: under Publishing → Schedule, Cancel the post. A post that is already live is removed from the platform.
Account
Section titled “Account”Can I close the page during a generation?
Section titled “Can I close the page during a generation?”Yes. Processing carries on, and the clips wait for you in Projects.
Can I run several generations at once?
Section titled “Can I run several generations at once?”One generation runs at a time per account. Up to twenty more wait their turn and start one after another; beyond that, the queue is full and launching stays unavailable until a slot frees up.
Which languages does the interface come in?
Section titled “Which languages does the interface come in?”French and English: Settings → Interface.
Answers come from these pages only. If they do not cover it, you will be told.